{"id":1563,"updated_at":"2026-09-16T10:59:09.532Z","name":"SEND Service | Buckinghamshire Council","description":"The SEND Service provides specialist Special Educational Needs and Disabilities (SEND) support through locally-based teams across Buckinghamshire. \r\n\r\nEducation, Health, and Care Coordinators offer advice and keep you informed about individual cases and general SEN issues. They are also responsible for drafting EHC Plans.\r\n\r\nWe have a support line for parents, professionals, and anyone else with enquiries about SEND in Buckinghamshire. This line is open Monday, Wednesday, Thursday, Friday from 10am to 4pm and Tuesdays from 10am to 6pm.\r\n\r\nThe support line is open from 10am to 2pm weekdays during school holidays and closed on bank holidays.","url":"https://account.buckscc.gov.uk/en/AchieveForms/?form_uri=sandbox-publish://AF-Process-c058a4a6-6f85-4eb6-9126-2526cf91a10f/AF-Stage-1ae56d28-01a0-4929-83d3-d079a302379e/definition.json&redirectlink=%2F&cancelRedirectLink=%2F&category=AF-Category-74043fc3-463d-4228-8a33-143f40d906d6","min_age":0,"max_age":25,"age_band_under_2":null,"age_band_2":null,"age_band_3_4":null,"age_band_5_7":null,"age_band_8_plus":null,"age_band_all":null,"needs_referral":true,"free":null,"created_at":"2021-03-01T15:26:44.948Z","status":"active","directories":[{"name":"Family Information Service","label":"bfis"}],"locations":[{"id":1895,"name":"SEND Service, Buckinghamshire Council","address_1":"Walton Street Offices, Walton Street","city":"Aylesbury","state_province":"Buckinghamshire","postal_code":"HP20 1UA","country":"GB","geometry":{"type":"Point","coordinates":[-0.8122,51.814478]},"mask_exact_address":false,"accessibilities":[]}],"service_at_locations":[{"id":1894,"service_id":1563,"location_id":1895,"location":{"id":1895,"name":"SEND Service, Buckinghamshire Council","address_1":"Walton Street Offices, Walton Street","city":"Aylesbury","state_province":"Buckinghamshire","postal_code":"HP20 1UA","country":"GB","geometry":{"type":"Point","coordinates":[-0.8122,51.814478]},"mask_exact_address":false,"accessibilities":[]},"regular_schedule":[]}],"regular_schedules":[{"id":22373,"weekday":"Monday","opens_at":"10:00","closes_at":"16:00","dtstart":null,"freq":null,"interval":null,"byday":null,"bymonthday":null,"until":null,"count":null,"description":"Monday from 10:00 to 16:00","ey_funded":false,"service_at_location":null},{"id":22374,"weekday":"Tuesday","opens_at":"10:00","closes_at":"18:00","dtstart":null,"freq":null,"interval":null,"byday":null,"bymonthday":null,"until":null,"count":null,"description":"Tuesday from 10:00 to 18:00","ey_funded":false,"service_at_location":null},{"id":22375,"weekday":"Wednesday","opens_at":"10:00","closes_at":"16:00","dtstart":null,"freq":null,"interval":null,"byday":null,"bymonthday":null,"until":null,"count":null,"description":"Wednesday from 10:00 to 16:00","ey_funded":false,"service_at_location":null},{"id":22376,"weekday":"Thursday","opens_at":"10:00","closes_at":"16:00","dtstart":null,"freq":null,"interval":null,"byday":null,"bymonthday":null,"until":null,"count":null,"description":"Thursday from 10:00 to 16:00","ey_funded":false,"service_at_location":null},{"id":22377,"weekday":"Friday","opens_at":"10:00","closes_at":"16:00","dtstart":null,"freq":null,"interval":null,"byday":null,"bymonthday":null,"until":null,"count":null,"description":"Friday from 10:00 to 16:00","ey_funded":false,"service_at_location":null}],"contacts":[{"id":21852,"name":"EHC Needs Assessments","title":"","email":"ehcassessments@buckinghamshire.gov.uk","phone":""},{"id":14744,"name":"SEND Support Line","title":"","email":"","phone":"01296 382135"},{"id":21511,"name":"SEND Enquiries","title":"","email":"EHCEnquiries@buckinghamshire.gov.uk","phone":""}],"meta":[{"label":"Part of Family Hub Network","key":"family-hub","value":"Yes"}],"organisation":{"id":1319,"name":"Buckinghamshire Council SEND Service","description":null,"email":null,"url":null},"taxonomies":[{"id":273,"name":"Advice and support","slug":"advice-and-support","parent_id":null},{"id":287,"name":"Education and learning","slug":"education-and-learning","parent_id":null},{"id":311,"name":"Support services for SEND pupils","slug":"support-services-for-send-pupils","parent_id":287},{"id":313,"name":"Council services","slug":"council-services","parent_id":273},{"id":314,"name":"SEND Services","slug":"send-services","parent_id":273},{"id":524,"name":"SEND Local offer","slug":"send-local-offer","parent_id":null},{"id":533,"name":"SEND education and learning","slug":"send-education-and-learning","parent_id":524},{"id":542,"name":" Support services for SEND pupils","slug":"support-services-for-send-pupils","parent_id":533},{"id":543,"name":"Support services","slug":"support-services","parent_id":524},{"id":616,"name":"Local Authority services","slug":"local-authority-services","parent_id":313}],"cost_options":[],"links":[{"label":"Local Offer for SEND website","url":"https://familyinfo.buckinghamshire.gov.uk/send/"},{"label":"Educational Health and Care Coordinators","url":"https://familyinfo.buckinghamshire.gov.uk/send/education-and-send/help-education-children-and-young-people-special-educational-needs-or-disabilities-send/education-health-and-care-ehc-plans/education-health-and-care-ehc-co-ordinators/"},{"label":"SENCO and EHCCO roles","url":"https://familyinfo.buckinghamshire.gov.uk/send/education-and-send/help-education-children-and-young-people-special-educational-needs-or-disabilities-send/education-health-and-care-ehc-plans/senco-and-ehcco-roles/"}],"send_needs":[{"id":1,"name":"Autism","slug":"autism"},{"id":5,"name":"Sensory and physical needs","slug":"sensory-and-physical-needs"},{"id":6,"name":"Cognition and learning","slug":"cognition-and-learning"},{"id":7,"name":"Visual","slug":"visual"},{"id":2,"name":"Social, emotional and mental health difficulties","slug":"social-emotional-and-mental-health-difficulties"},{"id":3,"name":"Hearing","slug":"hearing"},{"id":4,"name":"Communication and interaction","slug":"communication-and-interaction"}],"suitabilities":[],"local_offer":{"description":"The Buckinghamshire Vision for EHC Plans (Co-produced between parents and professionals)\r\n\r\nEHC Plans are the result of a collaborative partnership between parents/carers, children/young people and professionals and are owned jointly by everyone involved.\r\n\r\nChildren and young people are at the centre of outcome-focused planning of provision to enable them to make a successful transition to adult life.\r\n\r\nParents, carers are empowered to confidently advocate on behalf of their children and their views are respected by professionals.\r\n\r\nEHC Plans are live documents, reviewed regularly to ensure that the changing needs of children and young people are responded to.\r\n\r\n","link":"","survey_answers":[{"question":"What outcomes does your setting, service or activity aim to achieve for children and young people with SEND and their families?","answer":"We support only children and young people (and their families) who have SEND and who are under assessment for an Education Health and Care Plan (EHC Plan) or already have an EHC Plan.\r\n\r\nOur aim is to support children and young people with complex and long-term SEN to access their education and achieve their potential."},{"question":"What recent SEND-specific training has been completed by your staff and/or volunteers?","answer":"We do not work directly with children and young people on a day-to-day basis. However, front-line staff have undertaken person-centred approach training."},{"question":"How do you involve parents and how can I get involved?","answer":""},{"question":"How will you share information with me about my child’s progress? What is additional for children with SEND?","answer":"Because our work is governed by legislation, much communication is in writing. However, we also communicate via the telephone and in face-to-face meetings."},{"question":"How accessible is the environment (indoors and outdoors)?","answer":"Information is available on the Local Offer website."},{"question":"How can children and young people with SEND and their families start to use your service or activity?","answer":"If the child or young person, their family and professionals who support them within their educational setting feel it is necessary to seek an EHC Needs Assessment, a request should be made to the SEND Service. This should be accompanied by evidence of the SEN and support that has been provided to date, and its effectiveness. It is usually expected that all available mainstream resources to have been appropriately deployed before a request would be made."},{"question":"What future plans do you have for developing your SEND provision?","answer":"In light of the SEND Reforms, it is important that all members of the SEND Service are aware of the changes and how they influence our work. We undertake training as required. We also work with other services to give training to educational settings and other services."}]}}